How To/FAQ

How Storage Works and Security Self Storage FAQs

Security Self Storage wants you to know how storage works so you can have a great self-storage experience. Here are answers to some common questions. The Real Storage Experts can help you with all your storage needs.

Storage Tips

  • Plan Ahead. Keep your frequently used items at the front of your unit where you can get at them easily.
  • Map It. As you move into your storage space, make a simple drawing that shows where items are placed.
  • Cover up. Protect your furniture, including mattresses and box springs, with covers designed for the item.
  • Think vertical. Make best use of your storage area by stacking to the ceiling, working from heaviest items on the bottom to lightest items on top.
  • Don’t over-reach. Use a stool to stack and reach items stored above your head.
  • Optimize your space. Break down any furniture that has removable legs, leaves or other parts. Stack chairs seat-to-seat with towels or blankets between them.
  • Multi-task. Use your refrigerator or other appliances to store things like linens – even books or CDs. Wedge the door of any appliances open so air can circulate inside them.
  • Take a breath. Leave a little space between the walls of your unit and your stored items to allow for ventilation.
  • Tool up. Shovels, hoes, rakes and hoses can be stored together in empty trash cans. Stack extra cans inside one another.
  • Clear the air. If you’re storing a gas-powered lawnmower or leaf blower, prevent unpleasant odors by draining the tank before you put it in your unit.
  • Be prepared. Keep an extra emergency preparedness kit in your storage unit. If your home is inaccessible, you’ll have a second supply resource.

Packing Tips

  • Be prepared. Gather all the materials and supplies you need before you start: boxes, tape, packing materials, markers, furniture covers and so on. Remember, Security Self Storage sells everything you need.
  • Label, label, label. Mark every box with its contents, and keep a written inventory as you pack.
  • Use the right box. Use large boxes for light items (linens, pillows, lamps) and smaller boxes for heavier items (books, CDs).
  • Take care. Pack small things carefully into boxes with appropriate packing materials. Resist the temptation to toss things into a garbage bag; they risk damage from knocks or bumps and mildew from lack of ventilation.
  • This side up. If you combine different weights of items in one box, always put the heavier things on the bottom and mark the box “this side up.”
  • Don’t overload. Packed boxes should only weigh as much as you can lift without straining – for most people, less than 40 pounds.
  • Tape it up. Make sure all your packed boxes are securely sealed with packing tape, with the tops flat (to make it easier to stack them).
  • Hang it up. Use a wardrobe box to hang clothing, draperies and other fabrics that need to breathe and be kept crease-free.
  • Break it down. Disassemble bed frames and lash them together with tape or twine. Use small plastic bags to store screws and bolts and tape them to the frame that they belong to.
  • Respect breakables. Wrap dishes and glassware individually, and pad the box with packing paper or bubble wrap.

Storage FAQs

How do I get started?
Use our search feature at the top of this page to find the Security Self Storage facility that’s most convenient for you – near your home, work or in between.Use our Size Guide to choose a unit that’s just the right size. Then rent your space right online.

What sizes of units do you have?
Our standard sizes range from 5’x5’ to 10’x30’ and about 10’ high (all dimensions are approximate), but many facilities also offer smaller and larger spaces, from storage lockers to extra-large units. Use our Size Guide to find the right amount of space for you; you can always measure your unit at the facility for suitability.

Does Security Self Storage provide locks? Do you keep a key to my storage unit?
You can purchase a new, sealed lock at any Security Self Storage facility. No one else has a key to that lock – just you. If you prefer to provide your own lock, you’re welcome to do so. (Note: Some facilities have special doors that require specialty locks. Specialty locks are available for purchase at those facilities that require them.)

Do you have climate-controlled units?
Yes. Climate-controlled units, which are designed to maintain a set temperature range, are available at many facilities.

What’s a drive-up unit?
A drive-up unit has a roll-up door and its own loading area. Just drive up to it and load your belongings in or out.

What’s a roll-up door?
Roll-up doors are like garage doors – they roll up overhead for easy access. They’re usually wider than swing doors, so it’s easy to move things in and out.

What’s the difference between an indoor unit and an outdoor unit?
Indoor units are protected from the elements and have broad hallways (and elevators in multi-story facilities). Outdoor units are usually all on one level and frequently offer the convenience of drive-up access.

Do you offer RV/boat/car/motorcycle parking?
While most of our units are designed to store personal or business belongings, some of our facilities offer spaces for parking vehicles or vessels. Please check with your Security Self Storage facility to see if this feature is available.

How far in advance can I reserve a storage unit?
You can reserve your unit up to 7 days before you move in.

How far in advance can I rent a storage unit online?
You can rent your unit online up to 7 days before you move in.

Do you rent space month-to-month or do I have to sign a lease?
Our rental contracts are month-to-month agreements – no long-term lease is required.

Do I need to give you notice when I move out?
YES. Security Self Storage requires 1-month written notice of intent to move out.

When can I access my storage unit?
Most Security Self Storage facilities are open 7 days a week, but access hours may vary by location. Select a location for hours and features.

What's the difference between access hours and office hours?
During access hours, you can use your gate code to access your storage unit. During office hours, your Property Manager is available to provide in-person customer service (like answering questions, selling supplies, accepting rental payments and so on).

If I rent a storage unit from you, can my spouse, kids or friend have access, too?
When you rent from Security Self Storage you can allow access for other people you specify (or restrict access only to yourself).

If I lose my key and/or access card, what do I do?
Call your Security Self Storage Property Manager for assistance during regular business hours.

Do you require insurance on my stored goods?
You are responsible for the things you are storing at Security Self Storage and insurance for your stored belongings is required. You may be covered under an insurance policy you already have. Check with your insurance agent to be sure.

What kind of documentation do I need to provide to rent a storage unit?
You will need to provide a valid, government-issued form of identification (e.g., driver’s license, state ID or passport).

Do you have handcarts or dollies I can use at your facilities?
Yes. You’re welcome to use our complimentary carts and dollies while you’re at Security Self Storage.

Can I rent in person, or on the telephone?
We designed our web site to make renting storage fast and easy – but you’re also welcome to walk into any Security Self Storage facility and rent in person. Or you can call us to ask questions or reserve by telephone.

Supplies FAQ

If I do not rent storage, can I still purchase storage and moving supplies?
Yes. All Security Self Storage locations sell top-quality moving and storage supplies like boxes, tape, protective wrap, furniture covers, dish-packs, glass-packs and more. You don’t need to be a storage customer to buy supplies.

What is your policy on refunds?
With a valid receipt, we will gladly accept unused or unopened items as returns up to 30 days from the date of purchase. Simply return your purchase to any Security Self Storage location and we will process your refund on the spot or by check within 14 days, depending on the location and amount of refund.

How do I return these items for refund?
Bring your unused or unopened items to any Security Self Storage location within 30 days of purchase for a refund.

How Do I Pay My Bill?

Security Self Storage offers six convenient ways to pay:

  1. Choose AutoPay.
    Enroll online at Security or enroll in person at any Security Self Storage property – the rest is up to us. We’ll automatically debit your bank account or charge your VISA®, MasterCard®, Discover® or American Express® credit card for your monthly bills.
  2. Pay online at Security
    Register online at Security – then make online payments from your bank account or VISA®, MasterCard®, Discover® or American Express® credit card.
  3. Pay by mail.
    Mail your payment to your Security Self Storage location. Please include your storage unit number on your check or money order.
  4. Pay in person.
    Pay your bill at your Security Self Storage facility with cash, check or credit card.
  5. Pay at any one of Security Self Storage locations in Fargo or West Fargo.
    Walk into any Security Self Storage facility and give the property manager your account number and the location where you store. Then pay your bill with cash, check or credit card. Use our Location Finder to find a Security Self Storage facility near you.
  6. Pay by telephone.
    You can call us to make a payment with your debit your bank account or charge your VISA, MasterCard, Discover, or American Express credit card. A Transaction Fee of up to $10 may be charged for each payment made by phone.